Non-Delivery Certificate
A Non-Delivery Certificate (NDC) is an official document issued to confirm that goods were not delivered or received by the consignee. It serves as formal evidence that the shipment failed to reach its intended recipient. This certificate is commonly requested when cargo is lost, missing, or unaccounted for during transit. It helps establish the facts around non-delivery in a clear, documented way.
The NDC is usually issued by the carrier, freight forwarder, or sometimes the consignee, depending on the situation and local practice. It includes details such as shipment references, dates, transport mode, and a statement confirming non-receipt. Because it is a formal declaration, it plays a critical role in insurance and liability processes. Without it, claims may be delayed or rejected.
In insurance cases, the Non-Delivery Certificate supports claims for cargo loss or total non-delivery. Insurers rely on this document to verify that the goods were never handed over at the destination. It also helps determine responsibility within the logistics chain. Accurate and timely issuance of the NDC is essential to move claims forward.
Overall, the Non-Delivery Certificate provides clarity and accountability when shipments fail to arrive. It protects the interests of shippers and consignees by formally recording non-delivery. By documenting the issue early, it supports the smoother resolution of disputes, claims, and follow-up investigations.
Frequently Asked Questions about Non-Delivery Certificate
Clear answers to the most common questions people have when learning about Non-Delivery Certificate.
It is required when goods are lost or not received, and formal proof of non-delivery is needed for insurance or legal claims.
It is typically issued by the carrier or freight forwarder and, in some cases, is confirmed by the consignee.
No. It supports the claim, but insurers still assess policy terms, coverage limits, and supporting evidence before settlement.